Questions?
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info@wowglacierlove.at

Do you have a few questions? Hopefully we can answer them here, if not you can contact us by clicking on the link below.

 

IS A SKI/LIFT PASS INCLUDED?

For the packages a Saturday Ski Pass is included which you can upgrade to Sunday as well. A ski pass is not included in the Early Bird or normal festival ticket price, but there are options to add one if you would like.

 

IS THE FESTIVAL ALL AGES? 

Present your ticket confirmation to a box office attendant and they can assist you. The Cash4Tricks competition and going up to Kitzsteinhorn for the opening weekend is of course open to all ages, though you will need a valid lift pass and the signature of your guardian to compete.

For the evening program though you must be at least 16 and have ID on you when you pick up your festival band. Please be aware some of our partner bars require you to be at least 17. Here is a link to the drinking laws in Austria.

 

WHEN WILL TICKETS GO ON-SALE? 

Early Bird tickets are available now here.

 

IS THERE MUSIC ON KITZSTEINHORN AS WELL?

On Saturday there will be DJs playing up at the Glacierpark where the Cash4Tricks competition is held. This is where a lot of our festival goers end up so it is an amazing vibe up there.

 

CAN I ALSO COMPETE IN THE CASH4TRICKS COMPETITION?

We hope you do! The competition is open to everyone, you just have to sign a waiver which you can download here. Everyone at any level is allowed to compete against some of our local pro skiers such as Vokl Team Rider, Tom Ritsch, but stay safe! The judges pay out small cash prizes for any level of trick so best is to go for dialled in style - tweak it out don’t spin to win.

 

 

AT THE FESTIVAL

 

HOW LONG ARE THE MAINSTAGE AND OFFICIAL BARS OPEN?

WOW Mainstage 2am (music program until 1am)

Official WOW Bars/Venues 4am

Baumbar 6am

 

WHAT IS INCLUDED FOR THE VIP TICKET?

There is a VIP area at the WOW Mainstage, it is a sizeable raised area with a private bar for VIP guests and those with a VIP Festival Band. Beer, Wine and non-alcoholic drinks are included in the price of the ticket, mixed long drinks and Red Bull will also available but not included. Food is also not available in the VIP area.

 

WILL THERE BE FIRST AID / SECURITY AVAILABLE AT THE FESTIVAL?

We take the safety and security of our attendees and staff very seriously. Hired security and health care professionals are available and on call. First response staff will be clearly marked at the festival.

 

CAN I BUY FOOD / DRINKS INSIDE THE FESTIVAL?

Definitely! Multiple bars throughout the festival offer a wide variety of alcoholic and non-alcoholic drinks, plus some WOW specialties. A food stand is always near the entrance to the WOW mainstage area.

 

THIS IS MY FIRST TIME ATTENDING ... WHAT SHOULD I BE PACKING?

We suggest packing a good variety of layers so you're prepared for any possible weather - but it is a festival so make sure it is fun! The mainstage is in a specially built tent so we have no weather restrictions and it is warm in the bars, being able to take layers off is a must. A coat-check well be available at the mainstage and in Baumbar, other partner bars will have their own system. 

 

YOU HAVE SKI TESTS UP ON KITZSTEINHORN - DO I STILL NEED TO HAVE MY OWN SKIS/SNOWBOARD

Yes you should. All the top brands will have a number of models of skis/snowboards for the coming winter season for you to tray out. They are only to test though and there will be many people who be wanting to try them out - so you cannot rock up and take them out for the entire day.

 

WILL THERE BE ATMS AT THE FESTIVAL?

Yes -- ATMs can be found all over Kaprun but it is definitely better in Austria to have cash with you when in the bars. You can pay by card but some bars will have a minimum amount.  

 

CAN I CAMP?

You could if you want to, there is a camping ground in Kaprun - but it is the start of winter so will be cold! 

 

 

TICKETS/PACKAGES

 

I HAVE ADDED A SKI PASS, WHERE DO I PICK THIS UP FROM?

You can pick it up from the box office at the festival mainstage area when you trade in your ticket for yout festival band.

 

I AM A LOCAL… DO I HAVE TO PURCHASE MY TICKETS ONLINE?

No.. Here in our Office, Kitsch&Bitter, LaResistance, Bronx, Intersport Bründl Kaprun Kitzsteinhorn Tickets and ZaSK Tourismusverband have festival passes to sell. 

 

WHEN CAN I BOOK INTO MY HOTEL/PENSION?

Your rooms will be ready by 4pm on Friday the 2nd of November, 2018.

 

HOW CAN I STAY UP TO DATE WITH WHAT'S GOING ON WITH THE FESTIVAL? 

WOW Glacier Love E-List is the easiest way to get the most important updates from WOW direct to your inbox, but you can also stay up to date by liking our Facebook page and following us on Instagram @wowglacierlove. Sign up here.

 

WHAT'S THE DIFFERENCE BETWEEN EARLY BIRD AND REGULAR TICKETS/PACKAGES? 

Nothing beyond the difference in price. The early bird catches the worm ;)

 

WILL YOU HAVE A BOX OFFICE/ABENDKASSA?

We will but you will definitely save money purchasing your ticket before the event.

 

I HAVE ORDERED A TICKET/PACKAGE BUT HAVE NOT RECEIVED A CONFIRMATION EMAIL OR I HAVE LOST MY TICKET…

Check your junk mail folder, sometimes they end up there. If it is still not there contact us here in the office and we can find your order and make sure you have it.

 

I BOUGHT A TICKET FOR SOMEONE ELSE, DOES THE TICKET HAVE TO BE UNDER THEIR NAME? 

No! Whoever presents a valid ticket to the box office, and is of age, will receive a festival band once the ticket has been scanned, the tickets are your responsibility so keep them safe.

 

I BOUGHT A TICKET BUT CAN NO LONGER ATTEND ... CAN I GET A REFUND?

Sorry but this is not possible. Hopefully you can find a friend to take your place.

 

I WOULD LIKE TO BOOK FOR MY SKI CLUB OR GROUP, DO YOU ALSO DO GROUP BOOKINGS?

Yes! Contact us directly and we can help you work out booking in large group numbers as well as help you with media to share.

 

DO YOU NEED EXTRA STAFF FOR THE FESTIVAL?

We do need a few extras for cleanup and a few other odd jobs - if you are interested contact us here.

 

I THINK I COULD SELL A LOT OF TICKETS AT MY UNIVERSITY/SCHOOL/CLUB… WOULD I GET PAID OR MAYBE SOME FREE TICKETS FOR DOING THIS?

Seriously? That would be great! Get in contact with us here to find out how and what you would get in return.

 

 

EXPO AREA

 

WHAT DO YOU HAVE IN THE EXPO AREA?

The Expo area is for local and international brands to showcase a few of their products for the coming year. This year, for example, one will be local brand Aweh with their new tech hoody design.

 

I THINK MY PRODUCT/COMPANY WOULD GO WELL WITH YOUR FESTIVAL… WHO DO I GET IN CONTACT WITH TO TALK ABOUT A SPACE?

Really? Awesome.. you can get in contact with us by clicking on the contact link at the bottom on any page and we will be in contact with you shortly.

 

 

 

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